Privacy Policy

01 Who we are

Star Property Services Inc. ("Star Property Services," "we," "us," or "our") provides property management, handyman, maintenance, and general contracting services for single-family residential properties. We are headquartered at 9041 Garland Rd, Dallas, TX 75218, and we serve property owners, residents, and vendors in Texas, Tennessee, Georgia, and Missouri.

This policy covers the information we handle through our website, our quote request form, our phone line, and our text messaging program.

02 Information we collect

We only collect what we need to quote, schedule, and complete work. That includes:

Information you give us

• Contact details — your name, mobile or landline phone number, and email address.
• Property details — the service address, unit or property identifiers, and access instructions you provide.
• Service details — the description of the issue, work order or ticket information, bid and approval amounts, and scheduling preferences.
• Photos and documents — images of the work area or completed repairs that you send us, or that we send you for review.
• Consent records — a record of when and how you agreed to receive text messages from us, including the date, method, and the wording you agreed to.

Information collected automatically

• Basic technical data — IP address, browser type, device type, and pages viewed on our website, used to keep the site working and secure.

We do not collect Social Security numbers, financial account numbers, or background check data through this website.

03 How we use information

We use the information above to:

• Respond to quote requests and service inquiries.
• Prepare and send bids, approval amounts, and itemized quotes.
• Schedule, confirm, reschedule, and dispatch work orders.
• Send maintenance updates, arrival windows, and completion notices.
• Share photos and documentation of work performed.
• Coordinate between property owners, residents, and the licensed trades assigned to a job.
• Invoice for completed work and resolve billing questions.
• Keep records required for licensing, insurance, warranty, and legal compliance.

We do not sell personal information, and we do not use the information collected here to build advertising profiles.

04 SMS text messaging

Star Property Services Inc. operates a text messaging program used for two-way, service-related communication with residents, property owners, clients, and vendors. Messages include work order details, project bids and approval amounts, maintenance scheduling and confirmations, follow-ups on open tickets, and photo attachments relating to ongoing repairs.

How you opt in

You may opt in to receive text messages from us in any of the following ways:

• By checking the consent box on our website contact or quote request form.
• By submitting a service request ticket that includes a consent agreement.
• By verbally authorizing text communication when scheduling a work order over the phone or in person.
• By sending us an inbound text message inquiry.

Consent to receive text messages is never a condition of purchasing any service from us. Message frequency varies based on the activity on your work order. Message and data rates may apply.

How you opt out or get help

You can stop receiving messages at any time by replying STOP to any message from us. You will receive one confirmation that you have been unsubscribed, and we will send no further messages unless you opt in again by replying START. For assistance, reply HELP, call us at (469) 915-9977, or email client.starpropertyinc@gmail.com.

05 How we share information

We share personal information only in the limited circumstances below, and only to the extent needed:

• Licensed trades and subcontractors assigned to your job, so they can reach the property, understand the scope, and complete the work.
• Service providers that operate our tools — for example, the form provider that delivers quote requests to our inbox, our phone and messaging platform, and our scheduling and invoicing software. They act on our instructions only.
• Property owners or managers where a resident's request relates to a property those parties are responsible for.
• Legal and safety — when required by law, subpoena, or regulation, or to protect the rights, property, or safety of any person.
• Business transfer — if our business is sold or merged, information may transfer as part of that transaction, subject to this policy.

We do not sell, rent, or trade personal information. We do not share personal information or phone numbers with third parties for their own marketing purposes.

06 Website and analytics

Our website loads fonts from Google Fonts, which may receive your IP address as part of delivering those files. Quote requests submitted through our form are processed by a third-party form delivery service that routes the submission to our email inbox. We do not run advertising trackers or sell website visitor data.

07 Data retention

We keep service records — including work orders, bids, invoices, and job photos — for as long as needed to support warranty claims, insurance requirements, tax obligations, and applicable law. Text messaging consent and opt-out records are retained for as long as required to demonstrate compliance, even after you unsubscribe, so that we can honor your opt-out.

08 Security

We use reasonable administrative and technical safeguards to protect the information we hold, and we limit internal access to staff who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you need to send sensitive information, please call us rather than sending it by text or email.

09 Your choices and rights

• Text messages — reply STOP to any message to unsubscribe.
• Email — contact us to ask that we stop sending non-essential email.
• Access, correction, and deletion — you may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We will respond as required by applicable law, and we may need to keep certain records for warranty, tax, or legal reasons.

Texas residents have rights under the Texas Data Privacy and Security Act, and residents of other states may have similar rights under their own state laws. To make a request, use the contact details in section 12. We will not discriminate against you for exercising these rights.

10 Children's privacy

Our services and this website are directed to adults. We do not knowingly collect personal information from anyone under 13. If we learn that we have collected such information, we will delete it.

11 Changes to this policy

We may update this policy as our services or legal obligations change. The effective date at the top of this page shows when the current version took effect. Material changes to how we handle text messaging data will be posted here before they take effect.

12 Contact us

Questions about this policy, or about the information we hold about you: